I lead with vision, a high bar, and I build right beside the team.

I set the direction and a high standard, make decisions with my team without giving up the authority to make the call, then hand people real ownership: clear expectations, room to grow, a partner through the hard parts. Staying hands-on is how I keep leading well and stay ahead of where technology is going.

I started in a call center and automated my way into technology. Eleven years later I run the department, and I still write the code.